Icelandic volcanoes and the Authorities contrive to keep thousands upon thousands of travelers away from family, work commitments or holidaymaking
Many of our great clients have been adversely affected by the ongoing shutdown of European airspace as they have been forced to cancel trips to Barcelona. I’d like to offer our empathy to all of you, for it is a situation which could make every one of us feel frustrated and powerless, when all plans go to nought.
Our response to these circumstances is clear and straightforward – we want to make sure that you won’t be kept away from Barcelona for long.
- We will temporarily modify our policy stated in our terms and conditions articles 2.1.1 and 2.2.2 and shall NOT be claiming any cancellation fees from our affected clients who cannot travel to Barcelona.
- Whims of the Icelandic gods permitting, our affected clients can make another booking for the SAME apartment (or an equivalent apartment in the same complex) for check in until 31 December 2010 and apply prepayment made as credit for the new booking.
See you all soon
Moreover, we have NOT raised our prices, unlike many other businesses in many industries which have taken advantage of the unfortunate circumstances travellers have found themselves in.
When you decide to travel our way again, we’ll glad to welcome you back!
Of course, as usual, I’m at your disposal should you want to make any inquiries about your bookings and I look forward to your feedback.