Frequently Asked Questions

From the list below select an FAQ to read by clicking on the title. If you have a question that is not listed then please contact us.


Are your flats centrally located?

We have flats in the most central locations in Barcelona and also in the most exclusive areas. The city’s excellent public transportation system means even the quietest residential areas are connected to the center in just a few minutes.

Which location do you recommend?

It depends on what you’d like to do. For short visits, especially if you’re into museums and medieval charm or people-watching on La Rambla then you might like the Ciutat Vella – RavalBorn and Gothic Quarter. If you’re on business, the Eixample and Zona Alta are the main business districts. Stay in a Flat here to be near your office or your clients; these are also good areas for shopping and health clinics.

How many people can share one Flat?

Each flat has its maximum occupancy, which you can see on its Description.

Do all your flats have a lift?

As a general rule, all our flats have a lift/elevator; however, we have included some apartments without lifts in Barcelona’s Old Town (Raval, Gothic Quarter, Born), because they are very, very attractive.

May I bring a pet?

Please let us know in advance for permission; otherwise, we will be pleased to arrange pet-sitting during your stay in Barcelona.

Do you provide fresh towels, soap and linens?

Yes, and much more, too. All the apartments we offer undergo thorough cleaning and all linens are changed in advance of every arrival. For longer stays, housekeeping once a week will change towels, soap and linens, and provide maid service at many apartments.

Are the Flats adapted for the handicapped?

We would be happy to answer your specific needs. Please contact us.

Are the Flats safe?

All of our locations are central and secure. Obviously, in Barcelona, as in any large city anywhere, you should exercise normal precautions. Please, have a look at our helpful Safety Tips.


Is the price per person or per apartment?

The price is per apartment, not per person; nevertheless, the final price may vary according to the number of people staying.

What happens if I break something?

Call your apartment’s Contact Person or the bizFlats Office as soon as possible to assess the damage and reach a decision whether any charge is incurred. Special attention to fix or replace the item(s) ASAP will be undertaken by the apartment manager.

What is included in the final cleaning fee?

It is a fixed, obligatory and one-time payment that does not depend on the duration of the stay and which covers the cleaning and laundry service after departure of each client. Each apartment has its own final cleaning fee depending on its features.

Do you charge any seasonal supplements?

The nightly rates depend on the season or holiday period. The easiest way to find the price of your stay is to use the powerful availability search function “Search for Available Properties” on top of every page. The search results will give you the full price of your stay with all costs and taxes included.

Are there any additional charges?

No, there are no hidden charges or additional costs. See next question.

How do you calculate the total cost of my stay?

The total cost of your stay consists of apartment rental, final cleaning and taxes, minus any discounts. The detail is shown on the booking form when you make your online booking.


How do I make a booking?

Booking your desired apartment with us is very easy. There are 3 ways you can do it:

  •  make your reservation online via our quick, user-friendly booking engine
  •  send an email to reservations or
  •  call us on +34 936 394 343

What is your Cancellation Policy?

Should you for any reason cancel or modify a confirmed booking, the following cancellation policy shall apply:

  •  For cancellations up to 90 days before the start of the rental, the 20% deposit will be returned in full less a 25 euro handling fee.
  •  For cancellations less than 90 days before the start of the rental, no reimbursement shall be made of the deposit.
  •  For cancellations less than 7 days before the start of the rental or in case of no-show, your credit card will be charged for the full amount of your booking.
  •  In case of modifications made up to 90 days before the start of rental, no charges shall apply.
  •  Modifications made less than 90 days before the start of the rental, shall be handled on a case-by-case basis at the sole discretion of bizFlats.
  •  Guest will not be entitled to refund in case he leaves the property before the end of the stay.
  •  We strongly advise you to take out a travel insurance policy to cover your costs in case of cancellation.

If for any reason, the apartment booked was not available, bizFlats will make every effort to accommodate you in an apartment of similar characteristics. If bizFlats is unable to accommodate you a full refund will be made, and bizFlats and the apartment managers shall not bear any further liability.

How do I pay?

For online bookings, we accept credit/debit cards and PayPal, all via PayPal’s secure server.

For balance payable on arrival, please pay special attention to your booking confirmation email, as this will clearly state which payment methods are accepted by your property.

How can I extend my stay?

Please contact us and we will check your flat’s availability or we will try to arrange another flat for you.

How can I make a last minute booking?

We often publish attractive last-minute offers on our website which are bookable online. For bookings less than 24 hours in advance, or if you are already in Barcelona, please contact us by phone for immediate assistance (+34 936 394 343).


Can you pick me up at the airport/train station?

Yes, of course, with our Airport Transfer Service.

What time are check-in and check-out?

  •  Check-in is usually from 16:00 onwards. Please note that arrivals later than 21:00 are charged a supplement, usually 30 EUR at most apartments.
  •  Check-out is up to 12:00 noon. Please note that several apartments also charge an early check-out fee of 30 EUR before 08:00.
  •  Early check-in / late check-out: if you require earlier check-in or later check-out, we will be pleased to satisfy your needs subject to availability at no extra cost.

How do I get the keys to the apartment?

Getting the keys is quite straightforward. According to the information on your booking confirmation, you may:

  • Meet the Contact person at an agreed-upon time at the apartment, or
  • Come to the bizFlats Office on Carrer de Sepúlveda, 143 in Barcelona.

Your booking confirmation email will clearly state the

  •  Contact person’s name
  •  Telephone number
  •  Email address
  •  Check-in times

So that you can be in touch prior to your arrival in Barcelona we encourage you to make contact on the day of arrival at least one hour ahead to ensure a smooth and timely check-in.

Your contact person will be happy to answer any question about the Flat and the surrounding areas, give you internet access codes, etc. Payment will also be expected at this point. Accepted methods of payment for the apartment rental and security deposit are printed on your booking confirmation.

We will also give you a telephone Hotline on which you can reach us 24 hours a day for emergency assistance.

What is the Security/Damage Deposit?

A damage deposit will be required from all clients, to cover damage, breakage, impairment or loss to the flat or its contents. The exact amount will be specified in your booking confirmation. This security deposit may be required in cash or by credit card. The security deposit will be returned if there are no damages to the apartment.

Note also that security deposit may be withheld if the client fails to leave the apartment at the agreed time, causes disturbance to the peace and quiet of the community, or otherwise carries out activities or conducts contrary to standards of hygiene or normal behaviour. These will also be grounds for termination of any rental agreements, without any right to receive compensation fromthe apartment owners, bizFlats and/or its affiliates.


Which services can you provide during my stay?

Whatever you need is only a phone call away, from concert tickets to baby sitters, from multilingual secretaries to office space. Please see our Additional Services Section.

What if I need help or information during my stay?

We will give you a telephone Hotline on which you can reach us 24 hours a day for emergency assistance. During office hours, our staff will be glad to assist you in getting the best out of your Barcelona experience.